Terms & Conditions

VCU myeID SMS Password Reset Service


VCU provides its employees, students, and affiliates with the option to perform self-service password reset (“service”) through the use of SMS text messages sent to individuals’ personal cellular phones. Enrollment to this service is optional. To enroll and opt-in to this service, please visit the service enrollment page at https://go.vcu.edu/eidaccount

If you choose to use this service, then you will be required to provide your cellular phone number. Text messages may be sent to your personal cellular device in order to initially verify the ownership of a cellular phone and perform the subsequent password reset services through SMS text message. As such, message and data rates may apply.

Once you enrolled in this service and initiate a password reset request through this service, you will receive a text message with a verification code, which must be provided to the VCU eID management system in order to reset your password. At no time will VCU send any links, pictures, videos, or other media to you for the purpose of resetting your password. VCU will not send you any text messages for purpose of resetting your password without a self-service password reset request initiated by you or others for your eID account. If you receive unsolicited codes for the purpose of self-service password reset or links pretending to be self-service password reset links, then please contact the IT Support Center immediately at 1-804-828-2227 as they may be indicators of intrusion attempts against your eID account.

Once you have enrolled in this service, you may opt-out of this service at any time. To stop the messages coming to your phone from this service, simply text the word "STOP" to 36214. You will then receive a one-time opt-out confirmation text message. After that, you will receive no future messages.

Password reset codes sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. By using this service, you acknowledge that SMS password reset codes may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. Carriers are not responsible for the late delivery of messages.

In event that an SMS text message is not available or not received in time to perform a successful password reset, you may choose to use one of the following alternative methods for password reset:

  • Send a password reset code to your registered personal email address by visiting the forgot password page at https://go.vcu.edu/myeid
  • Contact the VCU IT Support Center at 1-804-828-2227. (You must present your V-Number and/or your VCU ID Card number for identity verification)

For any other questions related to this service, you can contact us via phone at 1-804-828-2227, via email at itsc@vcu.edu, or at any time from your mobile phone, text "HELP" to 36214.

VCU is committed to privacy of your information, and will apply industry standard controls and exercise proportionate care to safeguard your provided information. VCU may share the information you provided for this service with service providers for the purpose of providing this service to you. To view the VCU privacy statement, please visit https://www.vcu.edu/privacy-statement/ .

By enrolling in this service, you agree to the terms and conditions presented within this document.

Carriers Supported by this service include: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cellular One Dobson, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial, Ntelos and MetroPCS

Please note that T-Mobile has indicated it is not liable for delayed or undelivered messages.

This article was updated: 01/10/2019